Gallery Help Center

Sign in to your Ukuse Gallery account or create one for free.

Click 'Create Gallery' and add your event details (name, date, description).

Instantly receive a unique QR code and shareable link to send to guests.

You're ready to receive photos!

Free Plan: 1 gallery/month, 100 photos max, 7-day storage, Ukuse branding included.

Pro Plan: Unlimited photos, 50GB storage, video uploads, 2-month storage, branding removal.

Enterprise Plan: Unlimited galleries, unlimited storage, advanced analytics, team access.

By default, the upload window is open for 72 hours from gallery creation.

You can extend or reduce this anytime from your gallery settings.

Guests can upload anytime the window is open, even after the event.

Guests simply open their phone camera and scan the QR code you provide.

No app download required—it opens a web interface directly.

Guests select photos/videos and upload instantly.

Photos appear in your live gallery within seconds.

No! Guests don't need to create an account or log in.

They can upload directly via QR code or shareable link.

This makes it frictionless for your guests to contribute photos.

QR Code: Print it on signage or display it on screens at your event.

Shareable Link: Send via email, text, or social media.

Password Protection: Add a password for secure, private galleries.

Social Media: Share directly to Instagram, Facebook, Twitter.

Open your gallery on any device (tablet, TV, projector).

Click the 'Slideshow' button for full-screen display.

Photos automatically rotate and new uploads appear in real-time.

Perfect for weddings, birthdays, corporate events, and parties.

Pro & Enterprise plans: Remove Ukuse branding (logo, watermarks).

Add your own logo using the custom branding feature.

Choose gallery colors and themes to match your event.

Premium templates available for specific event types.

Yes! As the gallery owner, you can delete, organize, and folder photos.

Create albums within your gallery for better organization.

Add captions and tags to specific photos.

Mark favorites or highlight special moments.

Free Plan: 1 gallery per month.

Pro Plan: 1 gallery per month.

Enterprise Plan: Unlimited galleries.

You can manage all your galleries from one dashboard.

Private Gallery: Only people with the link can view.

Password Protected: Add a password for extra security.

Invite-Only: Send invitations to specific people via email.

Settings are fully customizable and changeable anytime.

All data is stored in secure, encrypted servers with multiple backups.

We use bank-level encryption (TLS/SSL) for all data in transit.

Regular security audits and compliance with GDPR and international standards.

Your photos are never shared with third parties or used for marketing.

You control download permissions in gallery settings.

Option 1: Allow all guests to download.

Option 2: Only you (host) can download.

Option 3: Disable downloads entirely.

Free Plan: 30 photos max. Pro & Enterprise: Unlimited.

Go to your gallery dashboard and select 'Download All'.

Choose quality preference (original, high, standard).

Photos are compressed into a ZIP file.

Free Plan: Max 30 photos. Pro & Enterprise: Unlimited.

Use the 'Download All' feature to create a backup.

Schedule automatic backups (Pro and Enterprise only).

Export gallery metadata and photo info as CSV.

Videos are included in downloads (Pro & Enterprise).

Yes! Select multiple photos and use 'Share' option.

Share as a ZIP file, individual links, or gallery link.

Create a shareable album within your gallery.

Add expiration dates to shared links for security.

Check your internet connection—WiFi usually works better.

Verify the upload window is still open in gallery settings.

Check file size: Max 50MB per photo, 100MB per video (Pro/Enterprise).

Clear your browser cache and try again.

Contact support if issues persist.

Make sure your QR code image is clear and not blurry.

Print it large enough that phones can scan it easily.

Test the QR code before your event.

Regenerate QR code from gallery settings if needed.

Refresh the slideshow by restarting it.

Check your internet connection for real-time updates.

Ensure new photos have finished uploading completely.

Try a different browser or device.

Restart the slideshow if you've been viewing for hours.

Upgrade to a higher plan with more storage.

Delete old galleries to free up space.

Contact support for storage extensions.

Download and archive old galleries locally before deleting.

Go to your Account Settings > Plans.

Select your desired plan and click 'Upgrade'.

Payment is processed immediately.

New features are instantly available on all your galleries.

Go to Account Settings > Subscriptions.

Click 'Cancel Plan' next to your active subscription.

You can reactivate anytime—your galleries won't be deleted.

No refunds for partial months, but overpayments are credited.

Credit cards: Visa, Mastercard, American Express

Digital wallets: Apple Pay, Google Pay, PayStack

Bank transfers available for Enterprise plans.

All payments are secure and PCI-compliant.